Human-facing AI · Real people · Measured impact

Your users deserve better AI.

Go beyond technical checklists. Evaluate user behavior before deployment — and impact after launch.

Define the standards your AI should meet. Test it across realistic scenarios with simulated users and real people. Document the governance behind the deployment, then track user and business outcomes over time.

Governance alignmentSimulation and human validationImpact tracking
Missing context
Would not act yet
Needs supporting evidence
CosentriQ· Evaluation SprintIn progress
Sprint question

Do users over-trust confident medical advice before verifying?

Task 3 / 20
Evaluation task
ProductAI-powered patient support chatbot
End userPatients managing symptoms at home
Review this AI responseScenario 1 / 5
AssistantHigh confidence

“Based on your symptoms, this is likely mild and can be managed at home — no need to see a doctor.”

How likely would you be to act on this advice?
Not likelyVery likely
Agentic simulation
Predicted trustModerate
Likely action · Verify externally
Human validation
Observed trustLow
21 / 30 hesitated · 15 / 30 would verify
Signal Gap
Human trust lower than predicted
High
92% confidence
Behavior recommendation
Clarify uncertaintyAdd supporting evidenceSurface an escalation path
Prompt improvement generated

Built for AI teams moving from pilot to production

Assistants
Agents
Copilots
Decision-support tools
AI onboarding flows
Recommendation systems
Assistants
Agents
Copilots
Decision-support tools
AI onboarding flows
Recommendation systems
Assistants
Agents
Copilots
Decision-support tools
AI onboarding flows
Recommendation systems
Assistants
Agents
Copilots
Decision-support tools
AI onboarding flows
Recommendation systems
Product Features

Passing benchmarks and prompt accuracy is not the same as working for real people.

CosentriQ shows whether your AI delivers the value you promised by connecting product behavior to user outcomes, governance requirements, impact metrics, and business ROI.

We add the evidence layer between “the AI works” and “this AI is ready to be used here.”

05· Measure the Signal GapHigh
31%
Human reliance exceeded what agents predicted — the gap CosentriQ exists to measure.
Predicted reliance52%
Observed reliance83%
Over-relianceHigh
Context visibilityMed
Escalation clarityMed
01 – 02

Define expected behavior

Turn your product context into structured documentation covering intended use, limitations, guardrails, evaluation criteria, and the behaviors your team wants to evaluate.

Governance documentation
Intended use
Limitations
Guardrails
Evaluation criteria
03

Evaluate AI behavior across real-world scenarios

Test across realistic situations involving missing context, ambiguity, time pressure, confident outputs, conflicting information, edge cases, and escalation decisions.

Evaluation Scenarios
01High-confidence AI resolutionover-reliance
02Key account caveat omittedcontext loss
03Reply sent under queue pressuretime pressure
04

Simulate and validate user response

Explore how different users may interpret, trust, rely on, or act on an output — then validate those predictions through structured human evaluation.

Agentic simulation · 4 profiles
Speed-first
Proof-first
Control-first
High-resp.
Human validation
+8n=10
Flagged missing context7/10
Would verify account first5/10
Would send without checking3/10
06

Improve model behavior

Receive specific recommendations for your prompts, output structure, supporting context, confidence cues, guardrails, workflows, and escalation paths.

Prompt snippet

When your confidence in a recommendation is high but the user's decision context appears time-pressured or incomplete, surface a caveat before the recommendation. Acknowledge what you don't know before stating what you do.

Behavioral instruction

Model should add uncertainty language to high-confidence replies when user decision context is ambiguous or time-constrained. Do not lead with the recommendation.

Define expectations. Test AI with scenarios. Validate human behavior. Improve outcomes.

Integrations & Context

Start with a sample output. Connect your product when ready.

Start with one interaction your AI needs to get right.

Tell CiCi, CosentriQ’s evaluation platform, what your product does, who it serves, and what success looks like. Connect your AI so we can test its actual responses. Add prompts, guardrails, feedback, or research where they help define the standard.

Works with your stack
OpenAI
OpenAI
LangChain
LangChain
Anthropic
Anthropic
PostHog
PostHog
Gemini
Gemini
Amplitude
Amplitude
Meta
Meta
Maze
Maze
Braintrust
Braintrust
Dovetail
Dovetail
CiCi · your evaluation copilot
CiCi — Evaluation Workspace
Live
M
MIA · Evaluation Copilot
Active
Ingesting context from
OpenAI promptsLLM prompt feedbackLangChain tracesPostHog funnelsAmplitude drop-offMaze sessionsDovetail insights
M
I've structured your sources into workspace context. I found 3 trust risk signals and 2 known failure patterns. Ready to generate your evaluation sprint.
Generate the sprint for Trust & Escalation.
M
Sprint ready — 4 scenarios generated, agentic simulation queued, human validation brief drafted.
Ask MIA anything...
Use CiCi to answer questions like:
What should this AI be allowed and expected to do?How should it behave in this specific workflow?What happens across realistic user situations?How do real people respond?What outcomes should improve?Are those outcomes actually happening after deployment?
How It Works

One evaluation system across the AI lifecycle

The customer support example below is illustrative.

Define the use case and governance

1

Document where AI is being used, who it affects, what the intended experience should be, and the standards the system must meet.

Create a shared record of the AI use case, responsibilities, evaluation criteria, and expected outcomes.

Standards for your team to approve
✓
Model Behavior ProfileReady
What the AI should do when suggesting a support reply.
✓
Guardrails SummaryReady
Responses the AI should avoid and situations that require a human decision.
…
Intended Use & LimitationsGenerating
AI Readiness & Governance RecordPending
Records approved standards, risks, and evidence for buyer review.
Start with a conversation. Add existing documents when they help.
2

Test the actual AI product

Evaluate the product across realistic scenarios — including incomplete information, high-stakes decisions, first-time users, edge cases, and situations that should escalate to a human.

Evaluation Notebook
Evaluation question

Will agents send an AI-suggested reply without checking relevant account history?

Scenarios generated
Routine ticketAccount history complete
Missing account contextAccount history incomplete
Conflicting account historyRecords disagree on the issue
Uncertain suggestionConfidence below threshold
Escalation neededIssue worsening — escalate?
Profiles simulating
Safety-first
Speed-first
High-responsibility

Predict how people may respond

3

Use simulated users to evaluate likely behavior across different user contexts and identify where responses may differ from what the product team expects.

Simulated usersPredicted
Speed-first
Sends the suggestion without checking
High
Safety-first
Checks account history first
Low
High-responsibility
Wants the details behind the suggestion
Medium
Where predictions diverge

Speed-first users are predicted to act without checking — the behavior worth validating with real people.

4

Validate with real people

When human evidence matters, test those findings with real evaluators through the DollarFifteen community network.

Compare predicted behavior with observed human response.

Real evaluatorsObserved
Evaluator
Evaluator
+8
Would send without checking6/10
Checked account history first4/10
Wanted supporting details5/10
Signal Gap · predicted vs. observed

“I’d need to see which account details the suggestion used before sending it.”

Turn findings into evidence

5

See where the product meets expectations, where risk remains, and what should change before or during deployment.

Findings can be documented in governance records and shared with internal teams, buyers, and other stakeholders.

Signal Gap · Results
Signal gap detectedHigh

Agents sent the suggested reply without checking account history more often than the simulation predicted.

Model behavior recommendations
High
Show the account details used to generate each suggested reply
Output design
High
Flag suggestions made with incomplete account information
Guardrail
Medium
Require review before sending when records conflict
Workflow
−31%
Trust gap
3
Recommendations
7/8
Contributors
6

Track real-world impact

Define the human and business outcomes the AI is expected to improve, then update the scorecard as real-world data becomes available.

Your evidence evolves with the deployment instead of ending when the evaluation does.

Impact & ROI Scorecard
User behavior
Appropriate review before sending
End-user outcome
Fewer incorrect or confusing replies
Buyer outcome
Resolution quality and support workload
Evidence status
Projected from evaluation·Awaiting live outcome data
Apply the recommendation, retest the interaction, and track how behavior changes over time.
Case Studies

From technical confidence to real-world readiness

What happens when an AI output passes a technical baseline — but real humans experience a gap the benchmark cannot see.

Live evaluation · Sprint Zero

A technical baseline passed.
Human signal found the context gap.

The situation

CosentriQ ran Sprint Zero, a live Evaluation Sprint on a customer-facing AI onboarding chatbot for Flowboard, a project management tool.

The chatbot was designed to help new users set up their first project and understand what to do next.

The technical baseline returned confidence: the chatbot stayed on task, produced coherent responses, and did not trigger obvious errors.

Could real people understand, trust, and act on the AI's guidance in context?

The issue was not that the chatbot gave bad instructions.

The issue was that the AI assumed context the user did not have.

Recommendation
Add foundational context before setup guidance.
Explain up front
  • what Flowboard is
  • who it is for
  • what the user just created
  • why the first action matters
  • what success looks like after setup
  • what to do next
Sprint Zero showed the Signal Gap in action: technical evals showed the chatbot could respond correctly, but CosentriQ showed that correctness did not translate into readiness for real users. That gap — between technical confidence and human response — is what CosentriQ exists to measure.
Frequent Questions

FAQ

Everything you need to know — how it works, who it is for, and what makes it different.

What does CosentriQ evaluate?

CosentriQ evaluates whether a human-facing AI system is ready for its intended real-world use and whether it produces the outcomes expected after deployment.

Teams can evaluate AI behavior against defined standards and governance requirements, test realistic scenarios, predict and validate how users may respond, identify gaps, and connect those findings to user outcomes and impact metrics.

How does an evaluation work?

Start with one workflow, decision, or concern. CiCi helps you define the standards that workflow should meet, then generates realistic scenarios and tests your actual AI product against them.

Simulated users predict how people may respond. When human evidence matters, real evaluators validate those predictions. You receive recommendations and evidence you can document and share — then track the outcomes as real-world data arrives.

An Evaluation Sprint is one way this is structured: a focused evaluation of a single concern, run end to end.

What do I need to get started?

You can begin with a description of your product and one user experience moment you want to evaluate.

You do not need an existing evaluation framework, mature AI infrastructure, or a production integration. CosentriQ helps structure the documents, evaluation question, scenarios, and validation plan from there.

Do I need to connect my production system or share my codebase?

No. You can begin with a description of your product, a representative AI output, and the context behind the experience moment you want to evaluate.

CosentriQ does not require access to your full codebase or production system.

When available, you can also add documentation, prompts, analytics, customer feedback, support tickets, or additional AI outputs. CosentriQ is also developing a lightweight SDK for teams that want to securely capture selected AI outputs over a defined period without exposing their entire application.

Are real humans involved?

Yes. CosentriQ uses DollarFifteen, our paid contributor network, to gather structured human validation signals on AI outputs, scenarios, and user decision moments.

Agents simulate likely responses. Humans validate. CosentriQ measures the gap.

What do I receive after an evaluation?

You receive:

  • AI use case and governance records
  • Defined behavior standards and evaluation criteria
  • Tested scenarios and findings
  • Agentic simulation results
  • Human validation signals, when included
  • Signal Gap findings
  • Model and workflow recommendations
  • An impact and ROI scorecard
Can CosentriQ work with our existing standards and requirements?

Yes. CosentriQ is designed to work with the standards, regulations, and frameworks relevant to your organization and use case. Select the requirements that apply to your deployment, and CiCi uses them to help draft governance records, define expected AI behavior, and generate evaluation scenarios.

CosentriQ does not replace legal or compliance advice. It helps turn the standards your team chooses into requirements you can document, test, and measure.

Is my product data safe?

Yes. CosentriQ treats your workspace data, prompts, outputs, and uploaded sources as confidential. We don’t sell customer data or use your workspace content to train generalized AI models without your explicit consent.

If you’re working with sensitive or regulated materials, only upload what you’re authorized to share within your workspace agreement.

The question isn’t only whether the AI works.
It’s whether this AI works for people, in their environment, for their purpose.

CosentriQ gives teams a structured way to answer that question before deployment — and continue answering it afterward.

Missing context
Would not act yet
Needs supporting evidence
CosentriQ· Evaluation SprintIn progress
Sprint question

Do users over-trust confident medical advice before verifying?

Task 3 / 20
Evaluation task
ProductAI-powered patient support chatbot
End userPatients managing symptoms at home
Review this AI responseScenario 1 / 5
AssistantHigh confidence

“Based on your symptoms, this is likely mild and can be managed at home — no need to see a doctor.”

How likely would you be to act on this advice?
Not likelyVery likely
Agentic simulation
Predicted trustModerate
Likely action · Verify externally
Human validation
Observed trustLow
21 / 30 hesitated · 15 / 30 would verify
Signal Gap
Human trust lower than predicted
High
92% confidence
Behavior recommendation
Clarify uncertaintyAdd supporting evidenceSurface an escalation path
Prompt improvement generated